WELCOME TO HELP CENTER!

Be sure to click 'Sign In' to access the full scope of support content for all OneCause fundraising products!

New to OneCause? Click "Get Started" to review our Quick Start guides. These handy guides step you through articles & videos that will help you learn how to use Planner, set up Giving Center, prepare your Mobile Auction, and more!

Looking for something specific? Use the search bar to find the help you need, or click "Browse Library" to peruse all articles by category.

Using DIY mobile bidding? Check out our DIY-specific resources for webinars & event checklists.


PRODUCT NEWS & UPDATES

BidPal is now OneCause: Don't worry! We remain the same company, under the same leadership that you’ve trusted over the years. We're excited to continue providing you industry-leading products and support that help you achieve your goals and make a difference for your cause.

Raiser's Edge Integration: We've been hard at work with Importacular to provide a more efficient way to keep your BidPal and Raiser's Edge data in sync - take advantage today!
Mobile-friendly Giving Center: No need to configure a separate online vs mobile platform for your guests - now supporters will access the same Giving Center from any device at any stage of your event for a truly seamless experience. As an additional bonus, Giving Centers are now even more customizable, providing you the flexibility to design your site your way.
Spotter Tool: Using a traditional paddle raise for your donation appeal, but still wish those donations would update your scoreboard in real time? Let us introduce our newest tool for entering Bidder #'s and saving those donations in the system as quickly as your volunteers can spot them! Also includes the ability to assign winners with winning amounts for your Live Auction.
Report Updates: If you've ever found a PDF report you love but struggled to find the corresponding export file, you're in luck! We've added the Excel-friendly CSV format to over 30 of our “pretty PDF” reports to make reporting work for you.
BidPal Connect: Our SalesForce integration app now includes the ability to sync both contacts and gifts between the two platforms!
SmartPay Anywhere: SmartPay has gotten a facelift! All the registration & check out features you know and love can now be accessed from any device at any time from our new responsive, web-based platform - no software installation required. Check out some of the exciting new features today, including:
     * Combined registration and checkout mode for efficient supporter management
     * Built-in checkpoints to guide volunteers and expedite registration
     * Ability to sell fixed price items (raffle or drink tickets, wine pulls, sign-up parties, merchandise, etc.)
     * Improved checkout process with option to mark items as picked up
Mass Email Receipts: Did guests miss the ability to email themselves a receipt at your event? No problem! Now you can quickly customize and send out email receipts to all attendees with purchases/payments or individually-selected recipients.
Ticket Discount/Promo Codes: Create promo codes to allow supporters to purchase discounted tickets! Get started rewarding volunteers, VIP guests, or early bird purchasers with special ticket pricing today.

Stay up-to-date with ongoing product changes by checking out our Release Notes (Updated 4/2/2018).

Thanks for visiting – and happy fundraising!