BidPal's software and resources are designed to be intuitive and easy to use. The following terms will help new users navigate the system:
Fundraiser/Giving Center vs. Mobile Home
Your guests will visit your Fundraising site (also known as your Giving Center) on any device before, during and after your event. Your menu, and all aspects of your event, can be enabled or disabled as your fundraising progresses.
Guests who access your event on their phone will also have a mobile-optimized Home screen of buttons to navigate your site even faster.
If you are using the BidPal Legacy Platform in summer/fall 2017 your guests will have a different pre-event experience (using your Giving Center) and onsite experience (once you publish your mobile auction).
Software you will be using
Planner - The primary software you will use to set up and manage your event, including:
Access Planner from any online device via mybidpal.com using a unique email and password.
Fundraising Site / Giving Center - The public site where your supporters participate in your fundraiser. Allows you to:
- Sell tickets & sponsorships
- Host a silent auction
- Accept donations and sell fixed price items
- Collect guest information and credit cards
- Promote sponsors, important messages and your brand
- Add custom pages and links unique to your fundraiser
Buddy - BidPal's 24/7 support site with articles, videos, and tours to show you how to use Planner, SmartPay, and Giving Center.
Need help? Contact our Support Team by phone, email or chat for additional assistance.
SmartPay - BidPal's Registration, Checkout and Pickup software that your volunteers will use to check in guests, collect payments, and send out text messages. SmartPay can be accessed anytime, anywhere, on any device with a web browser.
Go Page - The Go Page gives you access to important tools and stats such as SmartPay Registration/Checkout software and Scoreboards.
Kiosk - A kiosk is a laptop computer or tablet that is designated as a bidding station, which is helpful for guests who do not have a charged smartphone.
Scoreboard - BidPal's Scoreboards provide real-time data that you can display on screens during your event, such as 'Items with No Bids' or a 'Donation Thermometer.' Choose from a variety of pre-built scoreboards or purchase custom Scoreboards for a unique experience.
BidPal App - Your supporters can download the BidPal App to track all of their year-round giving, view tax receipts for BidPal events, and read news and highlights from the world of charitable giving.
Supporters - Everyone connected to your event; item donors, attendees / ticket holders, remote bidders, volunteers, staff, your emcee and your auctioneer. Every Supporter has a Bidder Number (couples should share a number) so they have the potential to bid if you invite them.
Items - Items are the things donated to you for your auction. All Items will be converted to Packages for bidding or selling to guests. Items are not visible to your guests.
Packages - One or more items make up a package. Packages are what you promote and sell on your Giving Center and Mobile Auction.
Tent Cards - Tent Cards are a great way for onsite guests browsing the auction item area to know at a glance what is being auctioned off.
Additional Important Terms
iATS / Payment Processor - BidPal uses a payment processor to securely run your guest's credit cards. You will need to apply for an iATS account and receive login credentials to the account before you publish your Giving Center and begin accepting credit cards.