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Setup: SmartPay Anywhere Print Article

INTRODUCTION

SmartPay Anywhere equipment and accessories will be provided at full service mobile bidding events with payment processing, but SmartPay Anywhere software can be accessed pre-event on any web-enabled device.

DIY customers should test SmartPay Anywhere & Credit Card Swipers on devices they plan to use for registration and checkout.

Please click on links below to jump to sections:

      Connection requirements
      Log into SmartPay Anywhere
      Connect accessories
          USB credit card swipers
          Audio jack credit card swipers (iOS only)
      Troubleshooting



SmartPay Registration Video for Volunteer training


SmartPay Checkout Video for Volunteer training

CONNECTION REQUIREMENTS

SmartPay Anywhere is a responsive, web-based solution that can be run in a browser on Windows or Mac laptops, tablets, or mobile phones via web browser. An iOS app is also available for iOS 9 and up.
 
Credit Card Swipers: USB swipers work on any device using the browser-based version of SmartPay Anywhere. Audio jack swipers work on iPads and iPhones via the SmartPay App. Please contact BidPal Support to purchase swipers. 
 
Supported OS for browser-based SmartPay Anywhere: iOS versions 9 and up, Android, Windows

Supported Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari

NOTE: Internet Explorer is not supported. Please upgrade to Microsoft Edge or download a different browser.

Internet: A direct, high-speed internet connection is required (Wi-Fi or wired) for each device using SmartPay Anywhere.


LOG INTO SMARTPAY ANYWHERE

Open a web browser, navigate to your event's Go page (e.g. http://bidpal.net/gala/go), and click on SmartPay Anywhere icon, OR launch the iOS App if you are using audio jack card swipers.

If prompted, enter your Friendly URL (e.g. bidpal.net/gala) and 4-digit Event PIN to log in.

We recommend that you put the browser in full-screen mode. On Windows laptops, press the F11 key. On Macs, hold Cmd+Shift+F keys.

Familiarize yourself & your key volunteers with SmartPay registration & checkout/pickup software:

 


CONNECT ACCESSORIES

SmartPay equipment will be provided with BidPal staff at Cellular & Hybrid events with payment processing.

DIY customers should purchase SmartPay accessories by contacting BidPal Support at 888-418-3605 or support@bidpalnetwork.com.

 

USB CREDIT CARD SWIPERS (FOR LAPTOPS)       

Be sure to verify compatibility before purchasing swipers and test each one by following these steps:

Connect the credit card swiper to your Windows or Mac laptop via USB.

Log into SmartPay Anywhere and search for a bidder record.

Swipe your credit card and verify that the credit card fields update with the correct credit card information. Click Cancel if you don't want to save that credit card.

Repeat steps for each laptop and credit card swiper.

Tip! Make sure the credit card swiper is configured in KEYBOARD mode. If your credit card isn't swiping, try changing swiper modes.

 

AUDIO JACK CREDIT CARD SWIPERS (FOR iPADS AND iPHONES)

Open the App Store on your Apple device and search for "BidPal". Install the green SmartPay Anywhere App.

NOTE: Be sure you are not installing the blue BidPal app - this app is used by guests to access the mobile auction and is not used for credit card swiping on SmartPay.

Connect the credit card swiper to your iPhone or iPad's audio jack.

NOTE: For maximum effectiveness, ensure that your device's volume is turned all the way up.

Launch the app. Upon initial use, you may be prompted with an alert requesting access to the microphone, which you will need to accept.

Log into SmartPay Anywhere by entering your event's Friendly URL and Event PIN, then search for a bidder record.

Swipe your credit card and verify that the credit card fields update with the correct credit card information. Click Cancel if you don't want to save that credit card.

Repeat steps for each laptop and credit card swiper.

Tip! Once you've opened a bidder record, you can swipe a card no matter which tab you are viewing. If you are using an iPhone, you may wish to review existing credit cards by clicking the Menu button and choosing "Saved Credit Cards"; from an iPad, you can review existing credit cards by clicking the Manage Cards button on the right pane of the Profile Details tab.


TROUBLESHOOTING

Troubleshooting USB credit card swipers: If at any time the swiper stops working or you notice the light is yellow or red, do the following:

  • Ensure that both ends of the USB cable are connected properly to the swiper and to the laptop.
  • Gently wiggle the cable on the side of the swiper.
  • Try completely unplugging the USB cable from the laptop and plugging back in.
  • Try plugging the swiper into a different laptop.
  • If none of these steps work, direct guests to another registration or checkout line.

Troubleshooting audio jack credit card swipers for iOS:

  • Ensure that you are accessing SmartPay via the installed SmartPay Anywhere app; audio jack swipers will not work with SmartPay launched from a web browser.
  • Ensure that your device's volume is turned all the way up.
  • If the swiper doesn’t work, try unplugging it and plugging it back in. If that fails, try force closing the app and starting over.

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