SmartPay Anywhere software can be accessed pre-event on any web-enabled device. If you have rented or purchased our equipment, a member of our Operations Department will be in touch to coordinate logistics.
Cellular Pro & DIY customers should ALWAYS test SmartPay Anywhere & Credit Card Swipers on devices they plan to use for registration and checkout, in advance of event day.
Please click on links below to jump to sections:
SmartPay Registration Video for Volunteer training
SmartPay Checkout Video for Volunteer training
Supported Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari
NOTE: Internet Explorer is not supported. Please upgrade to Microsoft Edge or download a different browser.
Internet: A direct, high-speed internet connection is required (Wi-Fi or wired) for each device using SmartPay Anywhere.
LOG INTO SMARTPAY ANYWHERE
Open a web browser, navigate to your event's Go page (e.g. http://bidpal.net/yourfriendly/go), and click on SmartPay Anywhere icon, OR launch the iOS App if you are using audio jack card swipers on an iPad/iPhone.
If prompted enter your Friendly URL (e.g. bidpal.net/yourfriendly) and 4-digit Event PIN to log in.
We recommend that you put the browser in full-screen mode. On Windows laptops, press the F11 key. On Macs, hold Cmd+Shift+F keys.
Familiarize yourself & your key volunteers with SmartPay registration & checkout/pickup software:
- How to register on SmartPay Anywhere
- How to check out on SmartPay Anywhere
- How to run item pickup on SmartPay Anywhere
SmartPay equipment will be provided with OneCause staff at our Full-Service Cellular events with payment processing.
Cellular Pro and DIY customers should purchase SmartPay accessories by contacting OneCause Support at 888-418-3605 or email@example.com.
AUDIO JACK CREDIT CARD SWIPERS (FOR iPADS AND iPHONES)
Open the App Store on your Apple device and search for "BidPal". Install the green SmartPay Anywhere App.
NOTE: Be sure you are not installing the blue BidPal app - this app is currently inactive.
Connect the credit card swiper to your iPhone or iPad's audio jack.
NOTE: For maximum effectiveness, ensure that your device's volume is turned all the way up.
Launch the app. Upon initial use, you may be prompted with an alert requesting access to the microphone, which you will need to accept.
Swipe your credit card and verify that the credit card fields update with the correct credit card information. Click Cancel if you don't want to save that credit card.
Repeat steps for each device and credit card swiper.
Tip! Once you've opened a bidder record, you can swipe a card no matter which tab you are viewing. If you are using an iPhone, you may wish to review existing credit cards by clicking the Menu button and choosing "Saved Credit Cards"; from an iPad, you can review existing credit cards by clicking the Manage Cards button on the right pane of the Profile Details tab.
Troubleshooting audio jack credit card swipers for iOS:
- Ensure that you are accessing SmartPay via the installed SmartPay Anywhere app; audio jack swipers will not work with SmartPay launched from a web browser.
- Ensure that your device's volume is turned all the way up.
- If the swiper doesn’t work, try unplugging it and plugging it back in. If that fails, try force closing the app and starting over.
- If none of these steps work, call OneCause Support - 888-418-3605.