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Process Payments & Reconcile with First American Payments (FAPS) Print Article

INTRODUCTION

When your supporters specify a credit card for Express Checkout, any balance accrued during the event will be added as a "Pending Transaction" to that card. These transactions are available to be reviewed and processed at any time during or after the event! Please check out our best practices on live processing if you plan to process payments during your event.

Once you are ready, you can easily batch process all pending credit card payments in Planner. Upon processing these payments, funds will be transferred to your designated bank account.


HOW TO PROCESS PENDING PAYMENTS

Follow these instructions to process pending credit card payments:

In Planner, navigate to Payments > Manage Payments > Pending Transactions. These are all the credit card payments that are waiting to be processed.

Review the payments and reconcile supporter's purchases & payments as necessary. If additional payments are required, choose Payments > Add Transaction to add.

Select the individual payments you wish to process or click the Select All checkbox to choose all pending payments.

Click the Process Transaction(s) button and wait for the results.

Note: It may take a few minutes to process all transactions, particularly for large batches (e.g. 50+ payments). Do not refresh the page or navigate away while payments are processing.

When processing is complete, the batch results will appear in a pop-up window. Upon closing this window, the Pending Transactions screen will refresh. Approved transactions will now be listed on the Approved Transactions tab, and any rejected transactions will appear on the Rejected Transactions tab.

Review any rejected transactions on the Rejected Transactions tab. Click a transaction to view the rejection code and to resubmit the transaction if desired. If unable to process, contact the supporter for another form of payment.

NOTE: The Rejected Transactions tab is a history of all rejected credit card transactions. Even after a Rejected Transaction has been resolved and paid in full, it will still appear on this tab. Unpaid/overpaid supporters will show up on your Outstanding Balances tab until they are paid.

Once you have processed all of your transactions, please visit the FAPS FirstView™ website (www.FirstView.net) to obtain detailed reconciliation reports.


FAPS AUTHORIZATION REJECTION CODES

Code

Description

REJ:601

Refer to card issuer.

REJ:602

Refer to card issuer, special conditions.

REJ:605

Do not honor.

REJ:606

One or more errors in the message.

REJ:612

Invalid transaction.

REJ:614

Invalid Cardholder account.

REJ:625

Unable to locate record in file.

REJ:628

File is unavailable.

REJ:651

Insufficient funds.

REJ:652

No checking account.

REJ:653

No savings account.

REJ:657

Transaction not allowed to cardholder.

REJ:662

Restricted card.

REJ:663

Security violation.

REJ:665

Activity account limit exceeded.

REJ:676

Invalid/non-existent "to" account specified. 

REJ:677

Invalid/non-existent "from" account specified. 

REJ:678

Invalid/non-existent account specified (general). 

REJ:698

Recurring payment, cardholder requested specific payment stopped.

REJ:699

Recurring payment, revocation of authorizer order.

REJ:703

Expiration date check failed.

REJ:704

Call issuer.

REJ:705

Do not honor.

REJ:707

Pick up card (special condition)(fraud account).

REJ:708

Service not valid.

REJ:710

Invalid effective date on card.

REJ:712

Invalid transaction.

REJ:714

Invalid card number.

REJ:731

Over daily, periodic, maximum limits

REJ:734

Suspected fraud.

REJ:736

Restricted card.

REJ:754

Expired card.

REJ:757

Transaction not permitted to issuer/cardholder.

REJ:759

Do not honor- suspected fraud.

REJ:761

Exceeds withdrawal limit.

REJ:763

Security violation.

REJ:765

Exceeds withdrawal limit.

 

 

FAPS DEPOSIT SCHEDULE

All funds will be deposited within 24-48 hours following the transaction approval. This will be a GROSS deposit and all fees will be debited at the end of the month. 

 Deposits in your account will either show up as "Bankcard," or "Merchant Bankcard".


CONTACT FAPS

If you need assistance reconciling your bank deposits with supporter payments, the iATS Customer Care Team is eager to help!

     Email: ocsupport@first-american.net

     Phone: 844-876-4065

     Hours: Monday through Friday, 7:30 AM - 4:30 PM PST

 

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